Lifetime Support | Clear Digital - Free Technical Help Forever
Lifetime Support

We don't disappear after launch.

Every Clear Digital client gets free lifetime technical support. Website crashes, bugs, security issues — we've got you covered. Forever.

Get Help Now → What's Covered
Free for all Clear Digital clients

Support that actually supports you.

No ticket queues. No overseas call centers. Just real help from the same team that built your site.

⚡

15-Minute Response

We respond to support requests within 15 minutes during business hours. Your problem is our priority.

🇺🇸

US-Based Team

Based in Florida. Real people who speak your language and understand your business.

♾️

Truly Lifetime

As long as you're hosting with us, technical support is included. No expiration date.

What's Covered

Free vs. paid — completely transparent.

We believe in being upfront. Here's exactly what's included for free and what costs extra.

Free Forever

Technical issues — always covered
  • ✓
    Website crashes Site down? We fix it immediately.
  • ✓
    Broken buttons & links Anything that stops working, we repair.
  • ✓
    Coding bugs Technical glitches and errors.
  • ✓
    Security fixes Vulnerability patches and updates.
  • ✓
    Form issues Contact forms not sending? Fixed.
  • ✓
    Mobile display problems Layout breaking on phones? Handled.
How It Works

Getting help is simple.

No complicated ticket systems. No waiting for callbacks. Just reach out and we're on it.

1

Contact Us

Email, call, or text us directly. Use whatever method works best for you.

2

We Respond

Within 15 minutes during business hours. We'll assess the issue and give you a timeframe.

3

Problem Solved

Most technical issues are fixed same-day. Complex problems may take longer — we'll keep you updated.

Our Commitment

We answer in minutes, not days.

Your website is your business. When something breaks, you can't afford to wait around. That's why we guarantee a 15-minute response time during business hours.

  • Phone support available
  • Email response guaranteed
  • Same team that built your site
  • No outsourced support
  • Emergency line for urgent issues
15
Minute Response
During business hours (Mon–Fri, 9am–6pm EST)
Questions

Common support questions.

What counts as a "technical issue"?
Anything that's broken or not working as intended. Website crashes, buttons that don't click, forms that don't send, pages that don't load, mobile display problems, security vulnerabilities. If it worked before and now it doesn't, it's covered.
What if I need changes that aren't covered for free?
We'll give you a clear quote before doing any paid work. No surprises. Most small changes are very affordable, and we offer monthly content plans if you need regular updates.
What if my site goes down at 2am?
Our hosting includes automatic monitoring. Most issues are caught and fixed automatically before you even notice. For emergencies outside business hours, we have an urgent support line for critical problems.
Does support continue if I cancel my hosting?
Free support is included with all hosting plans. If you move to a different host, you're welcome to contact us for paid support, but the free lifetime support is tied to your hosting subscription.
How do I know if something is my fault or a technical issue?
Just reach out and describe what happened. We'll figure out the cause. If it turns out you accidentally deleted something, we can restore from backups (included free). We're not here to assign blame — we're here to help.
Can I update my own website?
Absolutely. We build sites you can manage yourself. We'll show you how to make basic updates, and you'll have full admin access. If you'd rather not deal with it, our monthly content plans handle everything for you.

Need help right now?

Whether you're an existing client with an issue or a new business looking for a team that won't disappear — we're here.

Contact Support →

Existing clients: Check your welcome email for the direct support line.